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Delivery & Returns
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
As every customer's delivery requirements are different we try to cater for all options. The majority of our products are designed and made to order so we do take this into account when setting our delivery times but where we can, we offer an 'express' service so that you can get your last minute (or forgotten!) gifts quickly.
FREE DELIVERY ON ORDERS OVER £35
Mainland UK
Please note suitcases take 7 - 10 working days to be dispatched due to the nature of the product.
| Standard Delivery | 2 -3 working days from dispatch | £2.95 |
| Tracked Express Delivery | 2 working days | £7.95 |
| Saturday Delivery |
£11.95 |
Non-Mainland UK
| Highlands & Islands of Scotland | 2-5 working days from dispatch | £3 |
| Northern Ireland | 2-5 working days from dispatch | £3 |
| Other UK Islands | 2-5 working days from dispatch | £3 |
International - ALL ORDERS APART FROM SUITCASES
| Western Europe | 5-7 working days from dispatch | £10.00 |
| Rest of Europe | 5-10 working days from dispatch | £10.00 |
| USA & Canada | 10-14 working days from dispatch |
£18.50 |
| Asia & Australasia | 10-14 working days from dispatch |
£19.50 |
| Rest of the World |
10 -14 working days from dispatch |
£19.50 |
International - SUITCASES
| Western Europe | 2-5 working days from dispatch | £40 |
| Rest of Europe | 5-10 working days from dispatch | £40 |
| USA & Canada | 5-10 working days from dispatch |
£65 |
| Asia & Australasia | 5-10 working days from dispatch |
£65 |
| Rest of the World |
5-14 working days from dispatch |
Non-UK Orders - Taxes and Duties
The customer must pay all associated import taxes and duties to the carrier when they receive the package. This is not the responsibility of Koko Blossom UK Ltd.
Returns Policy
You may return any non-personalised, unopened items within 28 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return courier, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the courier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Unfortunately some items can not be returned and due to the nature of personalised products, exchanges and refunds are not available unless it is a fault on our part.
To avoid disappointment, we suggest you contact us in advance to check whether an item is refundable before ordering.
Suitcases have a two year warrantee for manufacturing defects and do not cover improper carrier handling (by airlines for example), any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, cosmetic damage such as scratches, dents, stains, colour changes or other non-functional changes in the appearance of the suitcase.
